FAQ

General

Do you make custom window treatments and pillows?

Our custom sewing program has been discontinued. We no longer offer sewing services but we have a beautiful collection of designer fabrics to help you with your projects. 

Product info

What are double rubs and pilling class?

These are test results provided to us by our fabric supplier and are helpful in your fabric selection when you are wondering how your fabric will wear over time.  You can find more detailed information here.

Are your pillow covers machine washable?

Our pillow covers can be carefully machine washed (cold water, lay flat to dry, iron inside out on low to medium heat if necessary) unless specified as dry clean only in the listing. Tonic Living is not responsible for dry cleaning errors.

What are High Performance Fabrics?

Our High Performance Fabric Collection are upholstery fabrics that are durable, stain resistant and allows life to happen around you. Clean up is made easy with soap and water.

Many of our High Performance products are made from olefin.  Olefin's advantages are its strength, colourfastness, and resistance to staining, mildew, abrasion, and sunlight.

High Performance fabrics are also remarkably durable, with above industry standard testing results for residential use.

What are GREENGUARD Gold and Standard 100 by OEKO-TEX® certifications?

GREENGUARD Certification means a product has been tested and evaluated to meet stringent chemical emissions limits to ensure good indoor air quality standards.  

GREENGUARD Gold Certified Standard goes beyond the regular certification requiring lower total VOC emissions levels to ensure that products are acceptable for use in environments such as schools and healthcare facilities.

Standard 100 by OEKO-TEX®  certified products have been tested for a wide range of harmful substances known to be dangerous to humans and the environment such as pesticides, carcinogenic colourants and heavy metals.

How do I care for my fabrics?

Keep your product looking its best with these tips:

Vacuum or dust frequentlyAs dust and dirt cause fabrics to wear more quickly, we recommend routine care such as light dusting or vacuuming at low suction (with a clean soft brush attachment).

Bring outdoor pillows and cushions inside during poor weather conditions. Keep your outdoor products in their best condition by bringing them inside if it is raining or snowing.

Spot cleaning or dry cleaning may be recommended to prevent shrinkage and to keep the colours vivid and crisp.  Depending on the fiber content and product use, care instructions will vary. You can find this information in the individual product listings under PRODUCT DETAILS & CARE. 

If you are using our fabric for upholstery, do not remove the seat covers on a sofa to be dry cleaned separately as the covers may look different from the rest of the piece after cleaning.  Use a professional furniture cleaning service when an overall soiled condition has been reached. 

Ordering

How long will it take to process my order?

Orders for all in-stock items (fabric yardage and pillows) will be ready to ship within 2-3 business days. You will be contacted via email if there are any unexpected stock shortages.

PLEASE NOTE: Lead times are not guaranteed and can vary based on volume. 

Can you help me select Tonic Living products?

Absolutely! We offer free design help. Reach out to our design experts to answer any questions you may have here.

How do I order fabric?

We sell yardage in increments of one yard (36"). If you need less than a full yard, please select the half yard and add to your order. Your order will ship as a single piece.

Our fabrics are in stock and ready to ship unless otherwise noted. You will be contacted via email if there are any unexpected stock shortages.

How big are your swatches?

Our swatches are approximately 4" x 5". If you would like to see a larger sample, we recommend you place an order for a 1/2 yard.

We do our best to represent all of the colours in a pattern but it is not always possible in a swatch. If you are interested in a larger-scale patterned fabric, we recommend you purchase a 1/2 yard to sample.

What does "Railroaded" and "Up the Roll" mean?

You can find a fabric's pattern repeat information under the Product Details and Care section.

Patterns may be described direction as "Railroaded" or "Up the Roll". This indicated the direction of the stripe.

A railroaded pattern will run horizontally, across the width of the fabric.

If the pattern runs vertically up the length, it will be referred to as "Up the Roll"

Get in touch

Have questions about your order, or a general enquiry?