FAQ: Tonic Living's Response to COVID-19
Now more than ever, the health and well-being of our community, customers and staff is top of mind at Tonic Living. We are taking the global concerns around coronavirus COVID-19 very seriously and following our government's recommendations to temporarily close our shop to the public.
As of March 16, 2020, our store at 36 Northline Road in Toronto is closed to the public until further notice. Our online shop is up and running and orders will be fulfilled as soon as we are able.
If you have questions about an existing order, or any questions at all, please get in touch and we will help you out.
We are all in this together, and we are here for you — but from a safe distance.
How long will your Toronto store be closed?
As this situation is changing rapidly from day to day, we do not yet have a reopening date set. We will be following the advice set out by the World Health Organization, the Ontario Ministry of Health, and Health Canada. Rest assured we want to see your friendly faces back in our shop as soon as possible, and we'll be shouting from the rooftops as soon as our doors have reopened!
Will your online store remain open? Are you launching new products?
Yes and yes! Our online store is up and running and we will ship out orders when we are able. Lead times will be effected but we will communicate when your order is ready.
We are very excited to have recently received a tonne of new fabrics, and we have lots of new pillows and new ottomans in the works that we know you'll love! We also have all sorts of new spring accessories on the way to make your extra time spent at home as cozy as possible.
I have an order scheduled for in-store pick up. Can I come get it?
You can absolutely delay your scheduled pick up, that is A-OK! We are glad to securely store your purchases as long as is needed during this time.
I made a purchase online for delivery. Is it still coming?
I recently placed a custom order that is in the works. Will it be delayed?
I made a purchase that I would like to return or exchange in-store, but your shop will be closed on my return deadline. Will you still take it back?
Ensuring that you are satisfied with all your Tonic Living purchases is one of our top priorities. On purchases for which the return deadline falls during our store closure, we will temporarily extend our return policy to two weeks following our reopening date, whenever that may be. As soon as you have decided that you would like to make a return or exchange, please reach out to our customer service team for assistance at firstname.lastname@example.org or by calling 416-699-9879.
I'm home staring at my naked windows. If I take measurements, will you still be doing quotes? Is there someone to answer my questions?
Yes! Our designers are on standby (read: working from home in their finest sweats) and are ready to help with custom quotes for drapes and Roman blinds, as well as bench cushions, pillows and ottomans. We want to help make your home as cozy and comforting as it can be, and are available to consult on fabric selections and design decisions relating to all our custom services from afar. Please don't hesitate to reach out to us at email@example.com.