* Note: Tonic Living will be closed on December 24th and reopening on January 4th, 2021. Purchases made during November 24th - December 4th, that are eligible for refund, can be returned until January 8th.*
We hope you love your purchase from Tonic Living but if you are not completely satisfied, please see our return policy for specific items below.
Shipping charges are non-refundable. Refunds are provided in the form of the original payment. Product must be returned in its original condition. Once your item has been dry cleaned, Tonic Living is not responsible for any damages or changes to the finish of the products. Please refer to each individual item’s care instructions.
Stock Pillows, Ottomans & Accessories:
Items may be returned or exchanged within 30 days of purchase in new, unused condition (dry cleaned items will not be accepted). All tags must be attached and receipt included.
Fabric yardage may be returned within 30 days of purchase, LESS a 15% restocking fee (based on the pre-tax, pre-shipping total). Note: Fabric that has been cut, washed or altered by the customer cannot be returned.
Fabric Swatches & Remnants:
All swatch and remnant orders are final sale.
Stock rugs may be returned for a full refund within a week of receiving your order. Afterwards, and within 30 days, a restocking fee of 15% will apply (based on the pre-tax, pre-shipping total). Clearance rugs are final sale. Rug samples and 2x3 rugs may be returned for a full refund within 30 days of purchase.
Furniture, Vintage & Lighting:
All furniture, vintage rugs and light fixtures are final sale.
Clearance and Happy Accident Items:
All clearance products, clearance fabrics and Happy Accidents items are final sale.
Special order rugs and any other custom ordered items are final sale.
All custom orders including drapes, roman blinds, custom pillows, bench cushions, shower curtains and other pieces are final sale unless there is a defect or flaw. Note: Measurements given for all custom work are the customer’s responsibility.
If you would like to drop-off your return, please email email@example.com to arrange a drop-off appointment with our customer care team. Please note that we will not accommodate drop-offs without an appointment scheduled.
Attn: Customer Service
36 Northline Road, Unit 6
Once the return is checked and approved, we will issue the refund (as per our policies) using the original method of payment. Return shipping costs are the customer's responsibility. Shipping charges on returned merchandise are non refundable.
We are here to help! Please contact firstname.lastname@example.org or call 416-699-9879.