Refund policy

 

We hope you love your purchase from Tonic Living but if you are not completely satisfied, please see our return policy for specific items below.

PLEASE NOTE: Shipping charges and tariff, duties and import fees are non-refundable. Refunds are provided in the form of the original payment. 

Stock Pillows, Ottomans & Accessories:
Items may be returned or exchanged within 30 days of purchase in new, unused condition (dry cleaned items will not be accepted). All tags must be attached and original receipt included.

Fabric (Non-Clearance):
Fabric yardage may be returned within 30 days of purchase, LESS a 15% restocking fee (based on the pre-tax, pre-shipping total). Note: Fabric that has been cut, washed or altered by the customer cannot be returned.

Studio Pillows, Bespoke Items & Fabric Swatches:
All Studio Pillows and swatches are final sale.

Clearance Items: 
Clearance fabrics, pillows, ottomans and accessories may be returned within 30 days of receipt for store credit. Product must be in new, unused condition and all tags must be attached. A 15% restocking fee will be applied to clearance fabrics. Fabric that has been cut, washed or altered by the customer cannot be returned.

Return Instructions

If you are able, visit us in store to return your purchase. If you would like to ship your return, please send to our customer service department for processing:

Tonic Living
Attn: Customer Service
36 Northline Road, Unit 6
TORONTO, ON
M4B 3E2

Once the return is checked and approved, we will issue the refund (as per our policies) using the original method of payment. Return shipping costs are the customer's responsibility. Shipping charges on returned merchandise are non refundable.

Questions?

We are here to help! Please contact info@tonicliving.com or call 416-699-9879.